This policy was last modified on 28/04/2020
This Privacy Statement is made on behalf of Ninetwofive Interiors and all references to ‘we’, ‘us’ or ‘our’ in this statement are references to Ninetwofive Interiors.
Protecting your information is important
Ninetwofive Interiors understands the importance you attach to information that identifies you (your ‘personal information’) and wants to help you protect it. We want you to be able to deal with us in full confidence that your personal information will only be dealt with by us in the ways we have described to you and that it will be held securely.
This Privacy Statement tells you how we collect information when you visit this site, what we do with that information and how you can gain access to personal information held by us.
Collection of Information through the Website
Ninetwofive Interiors collects information about you each time you come to any part of the Ninetwofive Interiors web site. We also collect information regarding the last site you visited before coming to the Ninetwofive Interiors web site. This information is collected for statistical analysis to continually improve the Ninetwofive Interiors services and web site and no attempt is made by Ninetwofive Interiors to identify the user. This information is also used to remarket to website visitors through the Google AdWords Display Network.
What information we collect about you and what we do with it
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
- To advertise our services and products to you through the Google AdWords Display network, using remarketing.
The email address you provide may be used to send you information and updates pertaining to your enquiry, in addition to receiving occasional news, updates or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
You are making payments to Ninetwofive Interiors. This will appear on your card statement.
If you purchase one or more of our products listed on this website, your order will be processed and shipped to the specified at the time of checkout. If you wish to modify your order, please contact Ninetwofive Interiors within 24 hours from placing the order. You will be required to pay the appropriate shipping or delivery charges for these products if required – shipping information is provided on the relevant product pages and at checkout.
Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn’t right, you have consumer rights. You may not receive a refund if (but not limited to) you changed your mind, insisted on having a service provided in a particular way, against our advice, or failed to clearly explain your needs to us.
Credit Card Payments
Ninetwofive Interiors uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are listed and processed in Australian Dollars
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Ninetwofive Interiors or any outside party.
- All transactions are encrypted with an SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY’s fraud protection service, Beagle, is used to assess the validity of all cards processed.
- You must ensure that you are authorised to use the credit/debit card to make a payment or donation.
- To limit fraud, you must use an Australian address and Australian issued card.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
You can log into your PayPal account to manage any ongoing payments.
Cancellations made within 24 hours will receive a full refund. If an order is cancelled for a stock item, a refund minus the cancellation fee will be refunded. For custom made orders cancelled outside 24 hours, no refund is available.
When you send a message to Ninetwofive Interiors
If you submit information to us either using an electronic form or application or by sending an email we collect that information and use it for the purposes that you have provided it. For example, if you send us an email requesting information on one of the Ninetwofive Interiors services, we will use the information to respond to your enquiry. Your details will not be used to add to a general mailing list, without your prior consent.
What is a Cookie and what are they used for?
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long asthose parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Access to Your Personal Information
You may request details of the personal information that Ninetwofive Interiors holds about you, by writing or contacting Ninetwofive Interiors at any time. Ninetwofive Interiors will not deny you access to any personal information following a request for access without providing you with a reason for such a denial. We rely on the accuracy of the information you provide to us. If you think that we hold information about you that is incorrect in any way, or out of date, or you simply want to notify us of something new, please send us an email at firstname.lastname@example.org indicating that your information is incorrect.
Updating your Personal Information
If you are aware that any of your personal information is inaccurate, incomplete or out-of-date following a request for access, or because your circumstances have changed, please inform Ninetwofive Interiors so that we can update your records. Ninetwofive Interiors will not refuse to make a correction without providing you with a reason for the refusal. If Ninetwofive Interiors refuses to make a correction, reasonable steps will be taken to place with the disputed information a statement from you claiming that the disputed information in your opinion is not accurate.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Changes to our Privacy Statement
This information relates to our current privacy standards. We may vary our privacy standards from time to time. We will notify you of these changes by publishing them on this web site – we will not separately notify you of these changes.
If you have any comments or suggestions regarding our web site or this privacy statement, please contact us here https://ninetwofive.com.au/contact-us/.
If you have any privacy or security concerns, please contact us here https://ninetwofive.com.au/contact-us/.